Quality Control Officer

ΤΥΠΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Πλήρης

ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

JOB DESCRIPTION

We are looking to recruit a Quality Control Officer to join our team.

Responsibilities:

Ownership and administration of the QC Scoring System Report
Administration of various QC reports
Act as a point of contact for all agents in regards to bonuses, fines and penalties
Determine Call Center and Agents quality standards by listening and studying outbound and inbound calls of Sales Agents
Provide feedback via reports, to Head of Quality Control of all monitored calls
Assist in any other QC related task
Issue reports as and when needed
Assist in monitoring quality of services provided by the company

Key Requirements:

Desirable Qualifications:

Remuneration Package:

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits & Perks:

Employment Status:

Company Location