Host / Hostess

EMPLOYMENT TYPE: Fulltime

The responsibilities of the Host/Hostess include managing reservations, greeting guests, providing accurate wait times and escorting customers to the dining and bar areas.

Responsibilities:

Welcome guests to the venue
Provide accurate wait times and monitor waiting lists
Manage reservations
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress’s name
Greet customers upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers’ queries
Assist wait staff as needed
Operate cash machines and POS to calculate customers’ bills.
Check bills to see if the correct amount has been displayed and print them out.
Place printed bills in folders to be presented to customers.
Answer customers’ questions regarding billed items
Record totaled amounts, including expenses in the restaurant’s database.
Inform customers about available modes of payments.
Take cash payments in exchange for services rendered.
Process credit and debit card payments and ensure that customers sign receipts.

Requirements:

Previous work experience as a Host/Hostess
Understanding of restaurant etiquette
Familiarity with health and safety regulations
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
To be quality driven and critical of all aspects of the food and beverage operation in order to guarantee the highest level of creativity and productivity within the organization
Commitment to learning & self-development
The ability to cope under pressure
Problem-solving ability, to resolve issues as they arise
Excellent interpersonal skills in handling staff relations and/or guest complaints

Benefits:

Competitive salary depending on experience
Career progression
Comprehensive new staff training and induction programmes
Staff discounts (shops, events, facilities)
Great work-life balance

If you are interested to join the team, please click APPLY HERE or call (+357) 26203311 for more info.

Due to work permit restrictions, candidates must have the right to work in Cyprus.